In the present competitive scenario, excellence in customer service is the most important tool for sustained business growth. Customer complaints are part of the business life of any corporate entity. This is more so for service organizations where customer service and customer satisfaction should be the prime concern of any organization. We believe that providing prompt and efficient service is essential not only to attract new customers, but also to retain existing ones. This policy document aims at minimizing instances of customer complaints and grievances through proper service delivery and review mechanism and to ensure prompt redressal of customer complaints and grievances. The review mechanism should help in identifying shortcomings in service delivery. Our policy on grievance redressal follows the under noted principles:
Operations Manager is responsible for the resolution of complaints/grievances in respect of customer’s service. She would be responsible for ensuring closure of all complaints received by the delivery team. It is her foremost duty to see that the complaint should be resolved completely to the customer’s satisfaction and if the customer is not satisfied, then s/he should be provided with alternate avenues to escalate the issue. If the Operations manager feels that it is not possible at her level to solve the problem the matter would be escalated to appropriate higher authority as laid down in the internal guidelines. The company would have in place a system driven escalation process, if the complaint remains unresolved beyond the turn around time at any particular stage.
Complaint received should be analyzed from all possible angles. Specific turn around times would be set up for handling complaints and disposing them at all levels. Time frame for resolution of complaints would be documented for internal tracking and monitoring.
Communication of company’s stand on any issue to the customer is a vital requirement. Complaints received which would require some time for examination of issues involved should invariably be acknowledged promptly.
The company recognizes that customer’s expectation/requirement/grievances can be better appreciated through personal interaction with customers by company’s staff. Periodic customer interaction will give a message to the customers that the company cares for them and values their feed back/suggestions for improvement in customer service. Many of the complaints arise on account of lack of awareness among customers about the company’s services and such interactions will help the customers appreciate the services better. As for the company, the feedback from customers would be valuable input for revising its services to meet customer requirements. The company would also facilitate for providing customer feedback on the company’s website.
Staff should be made aware of the complaints handling and properly trained for handling complaints. We are dealing with people and hence difference of opinion and areas of friction can arise. It would be the responsibility of the senior management to ensure that internal machinery for handling complaints / grievances operates smoothly and efficiently at all levels.
Immigration Seminar feedback
Overall seminar was good & I got cleared my most of queries & doubts about immigration to Canada or Australia
The process is good and it helped me have a better perspective of the advantages of working abroad and having a better quality of living .
Seminar was really descriptive and very helpful for immigration processes.
I do get daily responses from Gaitri regarding any blocker or query and it's been 3 days since the process has started and so far it was good.
Would like to see how the process goes on regarding query resolution/ clarification in the upcoming 10 days.
that was a good and informative seminar
i was attended seminar sec week of NOV. It is very responsive counseling and orientation sessions for immigration seeking candidates
Seminar is Impressive
Seminar is impressed which has given most of the information and cleared most of my assumptions.
Thanks for the whole seminar attended on 29/09/2019. First time i attended seminar for abroad jobs i come to know about work, responsibilities, rules and regulations. Counselling given by Abhijeet is excellent and explained all work process for Immigration, Visa, English Test, skill Assessment.
The seminar was good and got a lot of information about immigration. This helped me to take a step to move ahead
Seminar came out too be quiet relevant and informative. Before attending same there were many questions unanswered in my mind which i tried to resolve from net surfing and other resources.We were not able to get right answers therefore there was always ambiguity to take decisions. But we have made up our mind post this seminar.
Very organised, systematic approach-So far so good.
The seminar conducted in Chennai gave me a very good reasons to not postpone my plans for PR & abroad opportunities with no further delay. Fortunately many myths about the PR process were lighted. Thank you for the team. Looking forward.
I attended the seminar on 13th july. The seminar was really helpful and informative for the people who are thinking to apply for the PR. Now my perspective towards immigration have really changed and many of my doubts got cleared in the seminar. Each and every process was clearly explained to the core. In my opinion a little overview of fee structure should be given in the seminar to have a little mind set on the expenses.
It was a very useful seminar for me and for all the people who aspire to go abroad for work. A lot of my question were answered in the seminar, however a few doubts were not resolved that day due to shortage of time i am looking forward for getting those doubts resolved at your office through one on one session with the counselor available.
Seminar was a real eye- opener.process was well explained.understood the necessity of Immigration.
Rejil M R
Looking forward to associate with you for further process.
First level of interaction is very good.
Since it's just the starting process it's too early for me to comment anything now
Feedback regarding seminar
I have attended the seminar at Noida on 05 the May 2019. This feedback is for the seminar and post seminar updates.
I met with Mrinal sharma , he explained well
before meeting with him , he studied about my profile and he is telling about me and it was amazing
this people are very professional
It was a lovely seminar, to the point, backed with facts. By the end of the seminar, you will have more clarity on the further steps.
Immigration to Canada
ISA Seminar was very good. It opened up eyes of individual about the scope & demand of skilled worker in Canada with great pay & other facilities.
Also, they have good forecast about Canadian PR Process, as after Canadian election, PR visa may closed for 2 years. This information help to individual to plan for their PR visa for Canada.
Good seminar. Structured way of conveying and handling the entire process. So far so good.
It was a great seminar last week, good information was shared. Will be in touch with your team in case of need.
The seminar timing is during lunch time, please plan either 2 hr earlier or one hour later. It's was planned 12 to 3..
It was indeed informative
Help to migrate to Canada...
hello sir/mam, seminar was great and very helpful....gr8 to be in contact with ISA.....
The seminar was very well articulated and presented with facts and figures. I really appreciate the professional scientific approach to break the ice in to granules to bring the success to the clients. Abhijeet and his team has really convinced every audian in the seminar. I really positive from seminar. But eagerly waiting on how things will go in future is figures crossed.
Excellent Seminar on Immigration and the process followed by ISA
Excellent Seminar on Immigration and it's services offered by ISA. It's will be good if we get the PPT in broucher format. Thank you
Excellent seminar conducted on 2nd of feb 19
Seminar presented by Abhijeet was quite informative.
Counsling was very good.I am looking forward for quick process for entire process
Good seminar, proper follow-up on required information.
It's very nice to connect with ISA.its get easy to contact concerned person..
Good preparedness of the seminar conductor
Amazing seminar, very well prepared. Length being 3hrs if it can be reduced to 2hrs then it will be more comfort
The seminar was good.Mr.Abijit gave relevant information about the migration process.
Going good so far. But not sure how specific is the counseling done wrt each customer.
It was nice meeting with Mr. Abhijeet He cleared almost all my doubts and made me understand everything about further process. Yes I wanted to choose ISA as my immigration Consultant.
Seminar by ISA Director on 1st December, 2018 was excellent, and Mr.Mrinal Sharma Sir explained the complete process of immigration and that too very clearly and easily understandable. I would like to Thank you Mr.Mrinal Sharma sir and their staff for inviting me to seminar and I have decided to go head with my immigration process.
I have got the necessary information from the seminar to proceed further.
Attended Seminar in Bangalore on 24 November 2018
Anurag was the host for the seminar and entire 2.5 hours was so informative that helped me somewhere to make my decision more strong.
It gave a very clear picture of what will immigration help us and a lot many mis conceptions were eradicated.
Thank you for Anurag for your time and Patience.
It was very detailed information share platform and most of topic covered in time
It was good and knowledgeable. Looking forward for assistance.
Seminar was valuable and informative. Good insight and motivation is provided on the topics.
I really liked the seminar, however looking foward for a great overall experience from ISA Global
Feedback on Seminar
I would like to mention that the details provided in seminar was very helpful to clear various doubts related emmigration program of Canada...
Overall Seminar is very well planned and arranged...
Each and every questions, doubts, were answered at glance for obvious reason as they have analyse the profile of an individual. Just awaiting for all the information and consultancy for immigration process
Good overview of the mind orientation towards overseas opportunities
Fortunate to witness this wonderful seminar on migration opportunities. This not only cleared the air as to what are the challenges but also what tricks to possess to get this done well on time and other technical queries well shared.
Seminar was very informative
Attended seminar in Pune. And it was very informative. Mr. Virmani was the speaker and he explained the topics clearly. It was good.
Very informative seminar on immigration by director ISA Global.
Thank you ISA and my counsellor Ms. Tania for answering all the queries and helping me to proceed the immigration process further.
Thanks a lot for guidance
I got clear information and confidence buildup by sir
Looking forward with ISA
Speaker was very impressive.. Liked the information provided in the seminar.
Regarding immigration process.
Seminar was really good.It made me understand how eligible I am as I was completely unaware of the process.Pros and Cons of immigration were explained in detail. I am pleased to inform that attending this seminar was really worth my time.
Liked the seminar process & clarity of information is conveyed properly.
Constant input provision & data gives me clear understanding refuting the half doubted thoughts.
Seminar Immigration Canada
The seminar was superbly designed and the process is very smooth.. Wish you all the best
The seminar has cleared all my doubts regarding the steps to be followed for PR process.
Seminar was really good and full of information
Seminar was very good and really knowledgeable.
The seminar was informative. I have to start the process now.
The Introductory seminar was superb & quite informative for applying immigration in various countries with latest update.
Seminar was quite good and Informative. Looking forward for more assistance
Seminar was good and got complete information on Canada PR, looking forward to enroll. Thanks Aneel
Great Seminar, provided me with a great deal of clarity regarding immigration and the process further.
Seminar and presentation
Seminar presented was systematic and does highlight the benefits of Immigration. IPresenation was to make quick decision for individuals who are 50:50 chance of taking this big step of moving out.
Seminar was really appreciated with esteemed knowledge for Pr process.I thanks to team members for handling seminar in a better way
The seminar was good and informative, came to know about immigration process and to which countries we can immigrate to depending upon our eligibility.
I attended seminar and got to know many things regarding seminar where I never heard before.I hope it will help me in future for immigration procedure.
The seminar was excellent. Thank you for it.
The seminar was fantastic and motivating.
Seminar on PR for Canada
The seminar was good and very much informative.
Canada PR Visa
Seminar was nice. After attending it i came to know many new things about immigration, and the reason why one should immigrate.
Have attended the seminar, quite informative from PR perspective. Rest yet to know them.
The seminar was good. It covered a lot of topics which increased my awareness.
I think more information should be given on skills required for process and jobs available for skills we posses
Orientation to global immigration.
Mind blowing seminar. At par excellence. Vast experience to immigration.
seminar was good. Hope to see the next operation for PR
ISA seminar 30 Jun 2018
It is a great seminar about how to approach immigration process and clear IELTS to get PR. Overall seminar was excellent. Thanks you ISA team.
The seminar was awesome, came to know a lot about immigration and the reason one should immigrate
The seminar was very helpful, and informative. Most of my doubts were cleared after attending the seminar. Hope to see the same service from the ISA team.
Good informative session
It was short, simple but effective. Offcourse there are lot of question which cant be answered in span of 3hrs, so i would suggest that Seminar should be followed by one on one discussion immediately so that decision making become quicker as many fears get answered post discussion.
The way the seminar was structured with all statistics and data made me clear on all my doubts. By which it has brought me to clear idea on what to be done next. Looking forward to further discussions.
It was good experience and eye opener and i hope you will help us to achieve our goal..
It was good experience with ISA team and though its initial phase to judge and come to a apparent result. Hoping forward to work with ISA team.
ISA Global Immigration Seminar
The seminar was quite good. It has clarified most of the questions I was having related to working abroad, job opportunities, benefits, best countries to work for and PR process. Inshort the seminar gave me a clear picture and looking forward to it. Thanks ISA.
Counseling really help us .Looking forward for more assistance for future sessions .
It was good informative session. Can be a bit short. Overall it gives a general idea and helps in taking further decision on migration.
First meeting / counselling
Initially we dint had any knowledge about the process .It was a good understanding from unknown to known . My coach knows it all .
It was very informative. So many doubts related to migration has been resolved
Fruitful seminar. To the point
Seminar was really helpful to undeestand entire process from end to end.
ISA really help hard to achiev one's individuals goals. They attended all open questions and clear mind of individuals towards their aim.
I am feelinh positive and ya definately looking forward to associate with ISA.
I attended the seminar and got an in depth idea about the process and above all learned about the benefits of immigrating. It was well explained with facts and figures.
It was an excellent seminar and it benefitted me in multiple ways. It gave me a lot of confidence and encouragement. Many thanks to the team!
Very good experience
I got a lot of tips about Immigration and the process of immigration.
The seminar was very good. Good amount of information provided within the given amount of time.
Basic clarity provided about immigration and many aspects related to it.
Feedback on Seminar
Seminar which I have attended was really helpful and got clear picture on immigration process as well as job related informations . Anurag speech in all aspects was really motivational and it tends all to look forward to proceed further
do we get jobs related to our experience
overall good, may be one and one session will help to clear my doubts.
FeedBack on seminar
One of the good seminar i had attended till now. The way of explanation of PR visa process and steps they fallowed is very good. Zero knowledge person can get a good percent of knowledge on pr visa process and selection of countries.
Seminar in Hyderabad
I really liked and understood the points shared in the seminar. Looking forward to put my understanding to action.
Seminar in Pune
Seminar is eye opener
Very nice information regarding the immigration process.
Overall, I found good in seminar. The seminar was informative. I came to know several things about immigration process. Hope will soon meet with the personal manager and will solve my queries, which I have.
Seminar was very informative. I learnt different aspects of immigration which was undoubtedly good. Thanks for the guidance
Seminar was good and informative. Catch-up you guys for further process.
Very good seminar, information shared in seminar was very important to us
Seminar attended for immigration procedure, Canada PR, awesome experience
Seminar is very helpful. Helped us to understand the process in higher level. Looking forward to proceed with the visa process.
The seminar was informative, interactive and really motivational for the people thinking about Canada/Australia immigration.
I have recently attended the seminar in Delhi which assisted me in clearing my doubts.
Looking forward for PR visa process and jobs on shore.
Looking for Canada PR with Best Team
Connected with Mrinal and has good experience so far.
Seminar was easy to understand and we have learnt even a little more about our ambition.
Effective seminar class that took our thoughts to the next step. Now we have clear understanding on few things about immigration process, choosing the right Country, right province and etc. Seminar was much helpful.
Immigration seminar in Chennai
Overall its very useful for beginners..
I am very much impressed with seminar .I had the good information
I was eagerly looking for seminar like this. It helped me alot take decision.
Everything looks good.
Overall good experience
The seminar was excellent and we got some useful inputs regarding the immigration process. Looking forward to satisfy my Canadian PR & Canadian job dreams with ISA Global.
Attended the seminar on Saturday. Have firmed up my view on immigration, would like to know how and look forward to the support.
First of All thank you very much for the Seminar and I must say It was a Impressive session. Only one thing came into my mind that post seminar when you are asking for CV's from individuals as single or family you should provide a CV format which is good for you as well as for candidate. Because this will give you all information from all the candidates in the format and candidates will you the required information only as per your requirement to assess them.
Thanks & Regards
1.Seminar was very good more than expected.
2. It is nice to have your hands to push me towards my goals.
3. I hope further process will also be as same level shown to me till now.
4. Specially I like your step by Step Process.
It was very eye opening for me. I am keen on starting the process for PR visa as quickly as possible.
Everything was precise and to the point.
Seminar was nice
It was good and interactive session overall.
I am happy with ISA Immigration team , as they promised that they will contact us regularly and they are doing it.
Thank you for a wonderful seminar, it was good on so many points. The testimonials you spoke of and watching and interacting with the different motivation peach helps everyone enormously. Your course was informative and interactive which gave us practice and examples of what it can do was most important.
Seminar 25th Feb Gurgaon
The seminar was very informative and looking forward to a great relationship with ISA
The seminar was quite informative however it should have touched upon the total expenses that a candidate would incur in the entire process.
Good interaction , The session was so informative.
Very interactive, Q&A helped to clear the doubts. Elaborated the process nicely.
Great opportunity to learn and understand the risks and benefits of going aboard.
Very well said, very informative, clearly understood the PR procedure.
Absolutely informative. In a better place to make a decision.
The session was good and informative about immigration process.
Well described the reason for looking to immigration.
Amit Kumar Gupta
Got a clear picture for immigration.
Nice session about the PR process and the requirements.
Very informative seminar
It was good seminar of quality information.